Delta Named Best Airline of 2022, JetBlue Worst: WSJ


Yahoo Finance Live’s Brad Smith ranks the best and worst airlines of 2022, according to a Wall Street Journal report.

Video Transcript

RACHELLE AKUFFO: The Wall Street Journal has published its 15th annual airline chart, which ranks the major airlines in the United States. Let’s turn to Brad Smith of Yahoo finance for his analysis of the best and worst flight operators. Any surprises for you, Brad?

BRAD SMITH: You know, it was an interesting list and there were a few surprises, but I think the unsurprising one is the one that tops it here. Let’s take a look at the scorecard. Delta actually came out on top here. And it actually ranked higher in three categories than any other airline here. So it became number one in three categories. In terms of complaints, there were a number of categories from who did the best, who handled the luggage the best, then who was on time or more late.

And so you look at some of the rankings, the scorecards. I was really surprised that Alaskan Airlines did as well as they did. But it’s second, and then Southwest is third. So those were your top three. You can see where some of the rest have been collected. Jetblue brings the caboose up here. Let’s take a look at the airline’s performance over the year to see how it’s trending.

One thing you might note is that Delta, yes, they’ve held the number one position for two years now. However, one of the biggest moves we’ve seen on the downside, yes, here Spirit has gone from number four to net to number seven at the end of the day. Additionally, here we look at Jetblue. And an interesting thing about where all these airlines rank, I mentioned Alaskan Airlines and how they came in second place overall. Although they were actually second worst in mishandled luggage. Only American Airlines was worse at handling people’s luggage.

However, on the flip side of that was Southwest, which was the best in complaints, but there’s a caveat because that was measured over the 12 months ending in October. Perhaps some of the cancellations and headaches that really plagued travelers flying Southwest during the 2022 holiday season showed up or were evident in some of the best canceled flight records because it was more year-round. there, Rachelle. So we really saw such a stack.

And in terms of some of the stock price action of the day in that report, because at the end of the day, it’s a question of how investors are evaluating it, but also how consumers are reading it and how it’s changing themselves. perception and perhaps who they might book with in the future? Here’s a look at some travel resources for the day. And on– and this is on a one-year basis, so I’m going to put it here on an intraday basis so we can get a good look at things.

United Airlines, you see it’s down about 2 and 1/2% a day. It’s important to remember that this is also an earnings-reporting company. And they just called at 10:30 a.m. ET, so it’s down 2 and 1/2%, maybe a little bit more movement in earnings. But number one on the list is Delta Airlines. That’s about 7/10 percent more.

And finally, let me bring up Jetblue. This was the worst result on the list. That’s down about 9/10 percent. But if there’s one thing customers refer to and compare again and again, it’s price, Rachelle. So we’ll see any of these maybe move the dial one way or the other when it comes to their booking strategies in the future.

RACHELLE AKUFFO: You never forget a bad flight experience. I know the holiday break for Southwest in particular could cost the company about $825 million. So not only did it cost the top spot in terms of best and worst airlines, but it also hit the bottom line. I remember every bad incident. I still hold a grudge against Continental Airlines. They lost my luggage when I was a child. To this day I have never forgotten.

BRAD SMITH: Rachelle, I second 100%. I remember which airline I prayed the most on and it was Spirit Airlines many times in the past.

RACHELLE AKUFFO: You never forget that. Great stuff there. Brad Smith is there for us.



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