Hotel Internet Services Reveals Latest Trends in Guest WiFi Expectations with New White Paper Release Ahead of HITEC Orlando

CLEARWATER, FL / ACCESSWIRE / November 16, 2022 / Hotel Internet Services (HIS), a leading provider of efficient and reliable connectivity solutions for commercial establishments, is addressing changing trends in consumer needs and infrastructure requirements for guest Wi-Fi.

HIS WiFi Survey Report 2022

WiFi has been and continues to be an important component of guest services in a wide range of industries, from hospitality and food to healthcare and education. Perceptions of the purpose and value of technology have changed over the past two years, but one thing remains constant: the need for fast, reliable Internet access.

Used to support business operations as well as guest entertainment, connectivity and communication, WiFi is an ever-evolving field to meet the diverse and changing needs of consumers and businesses.

Tracking Link Trends and Consumer Behavior

Today’s modern consumer demands better connectivity to safely and securely access the services and information they need for work or play.

Similarly, the shift to remote work has highlighted the growing need for reliable, fast connectivity among digital nomads and remote workers.

To better understand the dynamic needs of the market, HIS surveyed them to better understand how the market is changing and predict areas of opportunity to better serve their customer base.

HIS WiFi Survey Results

“Our recent survey results and white paper show that high-performance Wi-Fi network availability has become even more critical to running a successful hotel business that can meet the expectations of today’s guests,” said Gary Patrick, CEO of Hotel Internet Services. “Today’s hoteliers not only have to contend with guests who bring more devices and are more active online, but also consider how the move toward an interconnected hotel environment may impact their overall networking needs. Many hotels are adopting IoT-based solutions . We look forward to providing HITEC attendees and hoteliers worldwide with an in-depth guide that offers valuable direction on how their network strategies should evolve to meet guest demands for even more personalized and faster service.”

Travel Expectations and Telecommuting

Travelers have always needed reliable WiFi, but in today’s fast-paced and digital connectivity, this need has become an increasingly important aspect of guest services across a wide range of industries. With the rise of remote work, travelers often seek out hotels, coffee shops, and other commercial establishments as temporary “daytime offices.”

COVID-19 and contactless practices

The effects of the COVID-19 pandemic have been both systemic and varied, affecting almost all corners of the world and almost all businesses in one form or fashion. What’s clear from this survey is that contactless experiences have evolved from a “good” convenience to something that consumers now demand as the norm.

Disconnect between perceived accessibility and actual experience

An important challenge uncovered in this research highlights the growing disconnect between businesses’ WiFi availability and the actual experience for the end user. Clearly, many businesses need to take an honest and critical look at how their internal network(s) can be improved to meet the growing demands and needs of those they serve.

On average, HIS says consumers should offer guest room Internet speeds of 100 megabytes per second as a minimum expectation of acceptable bandwidth for WiFi in (for example) hotels.

Guests and consumers

Speed, Reliability and Security remain Top Priorities

Previous reports have highlighted consumer needs related to accessibility, bandwidth and security. Businesses that focus on these areas have the potential to see a significant return on investment, with improvements and innovations helping them stay ahead of the competition and outperform.

About Hotel Internet Services, Inc.

Serving the complete connectivity needs of the hospitality industry since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next-generation communications technologies, including high-speed internet access, the latest in-room entertainment and contactless service, IoT and security systems. Backed by 24/7 guest service monitoring and support, HIS innovations include not only advanced network technology capable of meeting guests’ highest expectations, but also GuestCast by BeyondTV. With GuestCast, give your guests an affordable standalone casting platform equipped with the latest in-room entertainment technology. Designed specifically for hotel environments, BeyondTV GuestCast provides seamless and hassle-free access to personalized content on guest room TVs, using advanced security features to keep guest data and privacy safe at all times.

In addition to hotels and resorts, HIS also provides equipment and services to casinos, military and student housing, senior housing, timeshares, condos, conference centers, apartments, fitness centers and many other commercial properties.

As the industry’s most trusted provider of networking and IoT-based innovations, HIS is credited with successfully enhancing online capabilities and guest satisfaction for countless hotels and resorts in the US, headquartered in Clearwater, Florida. Services in North America, Australia, Latin America and Europe.


Phone number: 855.999.8110


SOURCE: Hotel Internet Services

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