How to Fix “No IPv4/IPv6 Internet Access” Error in Windows


An IPv4 or IPv6 address helps identify and connect to other devices on the network. However, if you encounter a “No Internet Access” error when using IPv4 or IPv6, it is likely that your Internet connection is not working properly.


In this guide, we’ll go over a few troubleshooting steps to help you fix the “No IPv4/IPv6 Internet Access” error and get your internet connection back on track.


What Causes “No IPv4/IPv6 Network Access” Error?

If your computer only receives an IPv4 or IPv6 address when it connects to a network, it will display a “No network access” error. This can happen for several reasons, but some common factors include router configuration, incorrect network drivers, incorrect DNS server address, and IPv6 compatibility issues.

While it’s hard to pinpoint the exact cause, there are a few common fixes you can try to see if they fix the problem. So, here are a few troubleshooting methods to help you fix the “No Internet Access” error on your Windows computer.

1. Forget your wireless network and reconnect

You can fix the “No IPv4/IPv6 Internet Access” error by deleting your wireless network settings from your Windows PC. Once done, reconnect to the same network and check for any improvements.

To forget and reconnect to your wireless network:

  1. press Boiler + I to open Parameters.
  2. Then, open it Network and Internet icon in the left pane.
  3. Click Wi-Fi.

  4. Then, click on it Manage known networks.
    windows 11 network and internet wifi manage known networks

  5. click on it Forget it button next to the concern Wi-Fi network connection name.
    forget the wi-fi network

  6. Then, click Win + A to open Action Center.
  7. click on it Caret (>) key next to Wi-Fi To manage Wi-Fi networks. Windows will search for available Wi-Fi networks and list them here.
  8. click on it Wi-Fi network and enter the password to connect to see if the error is fixed.

For more information, check out How to manage your wireless network profiles in Windows.

2. Manually reset the Winsock Directory

reset winsock network directory command prompt

Another variant of the “No IPv4/IPv6 Network Access” error affects only a select few applications. For example, you can access the Internet in your web browser, but not in your email client or software.

This can happen due to a corrupted network configuration. Fortunately, you can quickly fix it by resetting the Winsock directory. A sequence of Command Prompt commands is used to restore important network settings to their default state.

To rebuild the Winsock directory:

  1. press Win + S to open Windows Search.
  2. Kind cmd. Then, right click on it Command board and select Run as administrator.
  3. In the Command Prompt window, type the following command and click Insert:
    netsh winsock reset catalog
  4. After successful execution, type the following command and click Insert:
    netsh int ipv6 reset reset.log
  5. When successful, close Command Prompt and restart your computer. After restarting, check if the IPv4/IPv6 error is resolved.

3. Disable Internet Protocol Version 6 (IPv6).

If the “No Internet Access” error occurs only for IPv6, you can disable the affected IP in the network properties to solve the problem. If you are not using IPv6, the IPv4 protocol can handle your connection without any problems.

To disable IPv6:

  1. press Win + R to open Run.
  2. Kind control and click okay To open the Control Panel.
  3. Then, click on it Network and Internet.
    control panel network and internet

  4. Click Network and sharing center.
    Change the network adapter settings in the control panel

  5. Click Change adapter settings in the left pane to see all your network adapters.
  6. Right click on your network connection and select Features.
    control panel network adapter properties

  7. In the Properties dialog, locate and uncheck Internet Protocol Version 6 (TCP/IPv6) choice.
    control panel disable IPv6

  8. Then, uncheck it Internet Protocol Version 4 (TCP/IPv4) choice.
    disable internet protocol version 4 networking features

  9. click okay to save the changes.
  10. Right-click on the network connection again and select Features.
  11. Then, check it out Internet Protocol Version 4 (TCP/IPv4) choice. let go IPv6 option not selected.
  12. click okay save the changes and restart your computer.

4. Configure your network adapter to obtain the DNS Server address automatically

The Windows operating system allows you to specify and use third-party DNS server addresses for security reasons. However, incorrect configuration for your DNS server address can cause “No Internet Access” error.

To fix this, make sure your network connection is set to automatically obtain IPv4/IPv6 and DNS server address. How to do it.

  1. press Win + R to open Run.
  2. Kind ncpa.cpl and click okay to open Network connection in Dashboard.
  3. Right click on your network connection and select Features.
    control panel network adapter properties

  4. Into Features dialog, select Internet Protocol Version 4 (TCP/IP) and click on it Features button. You can also double-click IPv4 to access it Features.
    disable control panel ipv4 features

  5. Then, choose Obtain an IP address automatically and Obtain DNS server address automatically options.
    control panel ipv4 features get dns ip address automatically

  6. Then, choose Confirm the settings on exit and click okay to save the changes.

5. Power Reset Your Router and Modem

Temporary problems with your router can also cause problems with your Internet connection. Reset the power to fix the problem. This involves turning off your router and modem for a moment and then turning them back on.

To perform a power reset:

  1. Unplug your modem’s power brick from your power outlet.
  2. Next, unplug your router’s power adapter.
  3. Leave the devices idle for a few minutes.
  4. Once done, connect the power brick and turn on your modem and router.
  5. Wait for all the lights on your router to blink, then check if the error is fixed.

6. Update Your Network Adapter Drivers

Corrupt or outdated network adapter drivers can kick in and leave you with no network connection. New drivers often come with performance improvements and bug fixes. However, a fresh install can also help resolve issues caused by driver corruption.

To update the network adapter driver:

  1. press Win + R to open Run.
  2. Kind devmgmt.msc and click okay to open Device manager.
  3. Then, expand Network adapters division.
    windows 11 device manager update network adapter

  4. Right-click and select the problematic network adapter (wireless or Ethernet). Update the driver.
  5. Click Search for drivers automatically and follow the instructions on the screen.
    Windows 11 device manager automatically updates the network adapter search

  6. If you do not have a working Internet, click on it See my computer for drivers.
  7. Then, click on it Let me choose from the list of drivers available on my computer.
    windows 11 device manager update select network adapter from available drivers

  8. Select and click on the latest driver update Next.
  9. After the driver is installed, close Device Manager and restart your computer.

Some laptop manufacturers provide their own software to manage system drivers. For example, HP, Lenovoand Asus supplied with laptops HP Support Assistant, Lenovo Vantageand MyASUS programs respectively. Run the program and check for new updates for the computer.

Alternatively, you can also visit your computer manufacturer’s website to download the latest update for your network drivers.

7. Check Your Third Party Antivirus and Firewall

Third-party antivirus comes with a built-in firewall. Sometimes a firewall can block legitimate connections causing problems with your network connection.

Try temporarily disabling your third-party firewall or antivirus to see if the problem persists when the security software is disabled. Sometimes you may need to completely uninstall the security software to disable the firewall.

Fix “No IPv4/IPv6 Internet Access” Error

Since this error can occur for several reasons, you may have to try all the troubleshooting steps until you find a solution that works. In most cases, resetting the Winsock directory and IPv6/IPv4 settings can solve the problem. If not, look for conflicts with third-party security software, bad driver issues, or problems with your modem and router.



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