Southwest Airlines Has a Bigger Problem Than Its Technology

Southwest Airlines (LUV) – Get a Free Report there was a high-profile collapse over the holidays that left tens of thousands of passengers stranded. The airline has since repeatedly responded to these issues.

First, Southwest blamed the weather — and while the storms caused the problem, it was clear from how other airlines operated that something deeper had gone wrong. Southwest then dropped the ball on apologizing and compensating its passengers who were stranded, had to rent hotel rooms or find another way to get home during the busy holiday season.

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